IT Desktop/Enterprise Support Technician

    • Job Tracking ID: 512171-677579
    • Job Location: Sacramento, CA
      Carlsbad, CA,
      Fresno, CA
    • Job Level: Mid Career (2+ years)
    • Level of Education: 2 year degree
    • Job Type: Full-Time/Regular
    • Date Updated: June 20, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

Rincon Consultants is a leader in providing quality environmental consulting services throughout California. Recognized as a Zweig Group nationally-ranked 'Best Places to Work’,  we partner with clients in sectors such as transportation, energy and infrastructure, oil and gas, water, commercial and private development and government. Our 250+ associates in 13 offices located in northern, central, and southern CA are dedicated professionals who combine their passion with our purpose.

We are seeking a dynamic, self-driven, and detail-oriented professional for an IT Desktop/Enterprise Support Technician to join our team in our Carlsbad, Fresno, or Sacramento office. This is not a telecommuting position.

The IT Desktop/Enterprise Support Technician position tracks resources throughout the firm, installs, modifies, troubleshoots, and makes repairs to computer hardware and software systems, and provides technical advice and support to staff.

Essential Functions

  • Identifies and procures the hardware and software needed to satisfy user requirements based on independent research, scheduled maintenance cycles, staff need, and direction provided by management
  • Installs basic hardware and peripheral components such as monitors, keyboards, printers, and hardware on company workstations
  • Loads appropriate software packages such as operating systems, networking components and office applications
  • Provides telephone, in-person, and online support to end-users (limited travel required)
  • Coordinates activities and system events with information technology groups and end users
  • Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
  • Refers major hardware problems to service personnel for correction
  • Connects users to networks and provides staff onboarding IT training
  • Assists in research and procurement of computer accessories and supplies
  • Software license delegation and resource tracking
  • Documentation of processes and procedures
  • Performs other duties as assigned

 

Experience and Skills:

Experience and Skills:

  • CompTIA A+ Certification
  • Proficiency in Office 365
  • Proficiency in Windows 7/10 Operating Systems
  • Sharepoint Development
  • Understanding of basic networking concepts
  • Ability to sit in front of a computer monitor for long periods of time
  • Attention to detail
  • Accounting and record keeping
  • Personal interest in IT news and developments
  • Thoroughness
  • Time Management
  • Communication Proficiency
  • Personable displays of genuine concern for end user success
  • Must be organized, enthusiastic, flexible and a demonstrated self-starter
  • Must work well independently and be able to prioritize multiple projects
  • Must be prompt and reliable
  • Excellent customer service and strong interpersonal skills required
  • Good verbal and written communication skills needed, including proper spelling and grammar
  • Development, Database, Web Design a plus

 

 Work Environment

 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and or other types of IT related hardware.

 

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, sitting, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Must have the ability to lift and arrange boxes and equipment weighing up to 30 lbs.

 

Required Education and Experience

  • High school diploma
  • 2 years of relevant experience

 

Preferred Education and Experience

  • A+ Certification
  • Associate degree in information technology

 

Total Rewards Package* Includes:

  •  HMO, PPO, HDHP, Health Savings Account options
  • Three Weeks’ Vacation accrued in the first year
  • 401(k) / Profit Sharing Retirement Plan
  • 2x/Year Bonus Opportunities
  • Paid Sick Leave
  • Eight Paid Holidays
  • Flexible Spending & Dependent Care
  • Employer-paid life and long-term disability insurance
  • Dental, vision, prescription drug
  • Supplemental life insurance
  • Volunteer Pay for a Day
  • Legal Shield, Identity Protection, Pet Insurance
  • Professional Development
  • Mentoring
  • Patagonia Merchandise Partnership
  • And much, much more!

    *All programs subject to review and change and are provided for regular, full-time employees

 

Rincon Consultants does not accept unsolicited applicant/candidate resumes from search firm recruiters and/or temporary agencies that do not have a signed contract and specified work order with Rincon Consultants. Further, such resumes received will be deemed the sole property of Rincon Consultants and no fees will be paid in the event Rincon Consultants subsequently hires such individual. Rincon Consultants is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.